Store Policy

Avoir Couture Store Policy

At Avoir Couture, we strive to provide our customers with exceptional service and high-quality products. Please review our store policies below to ensure a seamless shopping experience.

1. Shipping & Delivery

  • We offer worldwide shipping. Shipping times may vary based on your location. Estimated delivery times will be provided at checkout.
  • Orders are processed within 1-3 business days after purchase. You will receive a confirmation email with tracking information once your order is dispatched.
  • Avoir Couture is not responsible for any customs fees, taxes, or delays caused by customs clearance processes.

2. Returns & Exchanges

  • We accept returns on unworn, unwashed, and undamaged items within 14 days of delivery.
  • To initiate a return, please contact us at [insert contact email] with your order number and reason for return.
  • Customers are responsible for return shipping costs unless the item was defective or incorrect.
  • Refunds will be issued to the original payment method within 7-10 business days after the return is processed.
  • For exchanges, please specify the new size or item desired. Exchanges are subject to availability.

3. Order Cancellations

  • Orders can be canceled within 24 hours of placement. After this period, we may not be able to cancel the order if it has already been processed or shipped.
  • To request a cancellation, contact us as soon as possible at [insert contact email].

4. Payment Methods

  • We accept all major credit cards, PayPal, and other secure payment methods available at checkout. Payment must be completed at the time of purchase.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or issue a full refund upon receipt of the returned product.

6. Sizing & Fit

  • Please refer to our sizing guide on the product pages to ensure the best fit. If you have any questions regarding sizing, feel free to contact us before making a purchase.

7. Customer Service

  • For any questions, concerns, or inquiries, please email us at [insert contact email]. Our customer service team is available Monday through Friday from 9 AM to 6 PM